How Can We Help You?

You can track your shipment using the tracking number provided at the time of shipping. Enter your tracking number in the "Track Shipment" field at the top of any page on our website. You can also track shipments through our mobile app or by contacting our customer service team.

While we strive for on-time delivery, occasional delays can occur due to weather, customs, or other unforeseen circumstances. If your package is delayed, first check the tracking information for updates. If there's no update for 48 hours beyond the estimated delivery date, contact our support team with your tracking number for assistance.

You can schedule a pickup through your online account or by contacting customer service. Pickups must be scheduled at least 24 hours in advance.

Our customer support team is available 24/7 through phone, chat, and email. For immediate assistance, we recommend using our live chat feature which typically has the shortest wait times. Phone support is available at 1-800-555-LOGI at any time.

To file a claim: 1) Log in to your account and go to the Claims section, 2) Enter your tracking number and shipment details, 3) Describe the issue and upload any supporting documentation (photos for damage, invoice for value), 4) Submit your claim. Our team will review it within 3-5 business days. Claims must be filed within 30 days of shipment date.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers for business accounts. For in-person payments at our service centers, we also accept cash. Corporate accounts can be set up for monthly invoicing with net-30 terms. Additionally, we now accept select cryptocurrencies (such as Bitcoin and Ethereum) for online payments. Please contact our billing team for more details on crypto payments.